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Frequently asked questions

Everything users ask most about mailservr plans, aliases, inbox workflows, and developer automation.

Plans and billing

Is mailservr a subscription service?

No. mailservr uses one-time pricing. You pay once for your plan and keep access without recurring monthly charges.

Do you offer a free plan?

mailservr does not currently offer a free plan. Plans are paid once and include inbox access, alias management, and API support.

What are the current alias limits per plan?

Pro supports up to 50 active aliases. Enterprise supports up to 200 active aliases.

How many outbound emails can I send?

Pro supports 20 outbound emails per day and 500 per month. Enterprise supports 100 outbound emails per day and 2,000 per month.

Aliases and inbox

Can I send and reply from aliases?

Yes. You can compose new emails, reply, reply-all, and forward directly from your aliases in the dashboard.

Can I search and filter inbox conversations?

Yes. mailservr supports full-text search across message fields plus filters for unread, starred, address-specific, and date-range views.

Can I block senders for a specific alias?

Yes. You can block senders per address, which helps reduce repeated spam without changing unrelated aliases.

What is the maximum attachment size?

Individual attachments are validated up to 100MB per file. Storage usage is also enforced by plan limits.

Do you support custom domains?

Custom domain support is planned but not generally available yet. Today you can create aliases on shared domains provided in your account.

API and automation

Does mailservr provide API access?

Yes. You can create API keys from settings and authenticate requests with an Authorization Bearer token.

How many API keys can I create?

Pro supports 1 API key. Enterprise supports up to 10 API keys.

Are webhooks available?

Yes. Outbound webhooks are available on Enterprise with up to 5 endpoints, including events for email.received, email.sent, and thread.created.

Need implementation details?

For API and event payload reference, read the webhook docs and technical guides.